01 October 2025
At Ibcos, we’re constantly improving Workshop Scheduler to meet the real-world needs of dealers and service teams. Recently, we caught up with Richard Allard, Group Service Manager at Tallis Amos Group, to talk about his team’s experience – from early adoption to streamlined efficiency.
Richard has been with Tallis Amos since 2007, starting as a technician and working his way up through the service ranks to now leading the group-wide service strategy. His mission? To drive efficiency, standardise operations across multiple sites, and embrace modern tools that help maximise technician time.
“When I joined, we were still on paper diaries and T cards. Now we’re running six depots and turning over nearly £100 million.” This highlights just how far they’ve come through continuous improvement and innovation.
Tallis Amos was one of the earliest adopters of the original Workshop Scheduler. That meant embracing the tool before it was fully matured – but Richard and his team were ready to push boundaries.
“We were probably ahead of where the team was, tech-wise. But we knew this was the direction we needed to go.”
At first, adoption took some coaching. Managers moved from paper diaries to digital calendars, and engineers got used to scheduling jobs electronically. The turning point came when the Gold Service App launched; suddenly, using Scheduler became central to the service workflow.
The updated version of the Workshop Scheduler brought huge wins:
“The new version is just easier. It looks better, runs faster, and it’s far more intuitive.”
A clever rollout strategy also helped. Before using it fully, teams displayed Scheduler on depot screens to get used to the look and feel, even while still scheduling jobs in their old system. This visual familiarity helped ease the transition.
Partnership That Works
Richard praised the support he’s received, especially during the rollout and early testing phase.
“We’d find defects, report them, and see them get fixed. That’s what early adoption is all about, and your team made it easy.”
Would He Recommend It?
Without hesitation.
“Definitely. Especially if you’re on the old version or using nothing at all. We’ve had a few quirks, but nothing that’s stopped us. It’s a solid system now.”
Thanks to Richard and Tallis Amos
We’re grateful to Richard and the wider Tallis Amos team for sharing their insights – and for their ongoing partnership in shaping the future of Workshop Scheduler.
Start benefiting from Workshop Scheduler today, learn more here, or contact your account manager to get started.
