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How to Embrace Customer Engagement During the Pandemic

It’s no secret that the COVID 19 pandemic has drastically changed the way businesses interact with customers. In fact, from the 7th to 11th of October 2020, only 26% of the public visited a restaurant, café or pub for food or drink. Combine this with the fact that around 87% of UK individuals shop online, it’s easy to see why so many traditional retail businesses are in such a precarious position right now.

That’s why we’d like to share with you our Guide to Customer Engagement During the Pandemic, where you can find out (in detail) how to:

  • Provide in-store safety to customers
  • Establish a strong online presence
  • Maximize your customer reach

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You may also be interested in:

CRM Part 3: Becoming More Efficient See the guide
CRM Part 4: Implementation & Buy-In See the guide
CRM Part 2: Retaining and Maximising Existing Customers See the guide

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