The Workshop Mobile system uses hand held units (PDA’s), Tablets or Laptops to enable technicians, working away from base, to handle all the required administration electronically. Used in conjunction with the Scheduler the technicians receive their jobs, book the labour time and request/allocate parts through the mobile system. A new job created in the Scheduler arrives with the engineer within a few seconds. The mobile system also works when there is no mobile phone signal and then syncs up with the Gold system when signal is restored. All data movement is in real time and updates the scheduler with the changing status of each job. The Service Desk is kept fully aware of each technician’s progress through their allocated jobs, enabling them to re-schedule jobs and inform customers when plans have to change.
Current jobs for the technician are displayed with a status indicator. A warning is given when new jobs are received. Full job details, including job instructions, are accessible and the contact details, estimated onsite date and time are displayed. Parts used from van stock can be recorded and, if the job cannot be completed due to unavailable parts, these can be ordered direct from the mobile system. Labour hours worked and travel time are entered by specifying the start and end times. When the job is complete the customer signs on the touch screen to accept the finished job. New jobs can be created via the mobile system by the technician; this can often be required when doing “out of hours” or weekend work.
Key features are: