Workshops

The Ibcos Gold Workshop module is comprehensive and fully integrates with the capital items sales system, providing a full service/repair record history. Management of after sales activities is fundamental to the success of dealer businesses; this requires Dealer Management Software that really fits the process. Generic Accounting packages usually struggle to do this, whilst the strengths of a specialist software package shine through.

The typical areas of strength are:

• Labour
  - Allocate technicians time to individual jobs
  - Comprehensive labour reporting (utilisation, efficiency, recovery rate etc)
• Maintenance of service history records
• Printing of job cards
• Comprehensive work-in-progress enquiries and reporting
• Standard instructions and standard invoice stories
• Full integration with machinery/vehicle and parts modules
• Fixed Price / Menu Servicing
• Draft invoicing provides a detailed summary for approval prior to invoicing
• Split Invoicing so chargeable and warranty work on one job can be charged separately
• Warranty
  - Correct warranty pricing (parts and labour)
  - Manage outstanding claims
  - Match credits received to claims made and monitor variances
  - Correct VAT posting of Self Billing Credits
• Workshop Reporting
  - Profitability
  - Turnaround time

Further optional plug-ins are available for the workshop system, Workshop Barcode Time Clock, Workshop Scheduler/Diary and Workshop Mobile.